Complaints Procedure
If you wish to register a complaint, please contact us in writing or by telephone to the following:
Address: The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff
CF23 8RB
Tel no: 02921 660 550
If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:
Address: The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel no: 0800 0234 567
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Randall and James Financial Services Ltd is registered in England and Wales. No. 14444341. Registered Office: 14 Plasmawr Road, Cardiff, CF5 3JE.Randall and James Financial Services Ltd is an Appointed Representative of Cornerstone Finance Group Ltd, which is authorised and regulated by the Financial Conduct Authority.
Cornerstone Finance Group Ltd is registered in England & Wales. No. 08458702. Registered Office: Unit E Copse Walk, Pontprennau, Cardiff, Wales, CF23 8RB.
Randall and James Financial Services Ltd (No. 991094) and Cornerstone Finance Group Ltd (No. 767202) are entered on the Financial Services Register at https://register.fca.org.uk/